PSC: Professional Services Council

Management Concepts offers a variety of learning opportunities to support the development of leaders and managers. Our leadership training and development programs are designed to build capabilities in areas such as leading change and implementing strategy, guiding and developing others, leading at all levels, and leading through innovation. Our full range of services includes off-the-shelf and custom training, certificate programs, 360-degree assessment and feedback, executive and leadership coaching, action learning, and facilitation. We work with individuals, groups, and organizations collaboratively to ensure they are able to solve organizational problems, as well as apply newly-acquired skills to improve their performance.

Open Enrollment; On-Site Training; Certificate Programs; Custom Leadership Development Programs; Publications.

Right Management (www.right.com) is the talent and career management expert within Manpower, the global leader in employment services. Right Management helps clients win in the changing world of work by designing and executing workforce solutions that align talent strategy with business strategy. Our expertise spans Talent Assessment, Leadership Development, Organizational Effectiveness, Employee Engagement, and Workforce Transition and Outplacement.

Right Management has over 30 years experience in the broadest range of client solutions, large and small. Our firm has earned its reputation as a true pioneer in strategic workforce management for the sustained excellence of our execution, for our responsiveness and for the wisdom of our counsel.

Right Management has grown to more than 300 service locations in our 50 countries worldwide. Today we serve 80% of the Fortune 500 and 50% of the Fortune 1000 companies by helping them to grow talent, reduce costs, accelerate performance and realize their business goals.

What is a Manager?

Intended for the manager who has been a “specialist” and is now faced with the objective of getting things done through others. Course includes an assessment instrument (DiSC). Attendees will be required to develop an IDP. Supplementary reading will be provided at the end of the course.

Legislative Awareness

All Managers need to know the “rules of the game” when it comes to managing employees. This course offers an overview of the most common pieces of employment legislation and what actions, statements, and behaviors to be avoided to minimize the risk of a lawsuit. Discussion of case studies is the primary “teaching tool” supplemented by a presentation, quizzes, a video, and brief , written descriptions of the major pieces of legislation. 

Selection Interviewing

We all know that hiring the right people is critical to an organizations’ success. This course quantifies the cost of a hiring mistake. It also addresses the process that should be followed to ensure the identification of the best candidates. It stresses the need for a disciplined, structured interview anchored by behavioral questions. The course includes a quiz, a presentation, a video, and supplementary reading with numerous samples of interview questions.

Effective Delegation

Managers all know that they should use their assigned resources and help them develop. But, many managers, having been “experts” for much of their professional life, find it easier and a lot less frustrating to do all the work themselves. This course forces attendees to identify at least one responsibility that they can delegate and to whom, when they will do it, how it will be accomplished, and how they will follow up. The course includes a video and supplementary reading. 

Communications

To be effective as a manager requires excellent communications skills (including listening). This course addresses the numerous obstacles to effective communications and the behaviors that contribute to them. In addition to a presentation, the course includes an assessment instrument (JoHari’s Window), a video, and supplementary reading.

Conflict Management

The issue is not how to avoid conflict but, rather, how to manage it. There are numerous approaches and techniques to explore to find the one that fits best in that particular situation. Like the previous courses, this one includes a presentation, a an assessment instrument, a video, and supplementary reading.

Team Building

Most of the time, 2 heads are better than one and 5 heads are even better than that. But to prove the point, this course uses one of the classic “survival” exercises as the best way to send the message. Only through collaboration and the use of all the knowledge and experience available can synergy be achieved. The “exercise” is the predominant teaching tool on this course but it is supplemented by a video, lively discussion, team competition, and additional reading materials.

Performance Feedback

Performance Appraisals/Evaluations have been an integral part of managing employee performance for centuries. Unfortunately, companies seem to think that the form and the process are the issues that need to be fixed., not the manager giving the feedback in the first place. This course describes the extensive research done on this subject, its findings, and how to design the system to optimize employee potential and professional development. Real life examples from the company plus a video and supplementary reading are used to reinforce the message.

Sexual Harassment

Everyone has read about all the court cases and the horror stories related to this topic. Unfortunately, many people are still not sure what Sexual Harassment is nor are they aware that some of their own behaviors – in certain situations – could lead to legal action. This course addresses the law and how best to deal with an issue when a charge of sexual harassment has been made. The course includes several case studies, a questionnaire, a video, and supplementary reading.

tedgar@tredgar.com 

Leadership Development Training and Coaching

TRG provides a full range of leadership development services for the federal government and contracting community. These services include:
• Design and implementation of competency-based needs assessments and 360° assessments
• Development and delivery of customized management and executive development programs
• Executive Coaching