PSC Applauds GSA’s Expansion of INFORM Pilot Program 

Arlington, Va. (Feb. 13, 2020) The Professional Services Council (PSC) today applauded the General Services Administration (GSA) for expanding a government initiative designed to improve communication with industry through improved debriefings. GSA announced that the “IN-depth Feedback through Open Reporting Methods,” or INFORM, program will expand from its 50 test acquisitions to as many as 300 under INFORM 2.0.

“Providing contractors with additional information after an award is a win-win for the government and the contractor community," said Alan Chvotkin, PSC Executive Vice President and Counsel. “The INFORM pilot and similar initiatives demonstrate the value of a more meaningful dialogue between the government and industry, reduce the instances of protests, and provide contractors with necessary information to improve future offers.”

According to GSA, the INFORM program improved the perception of the fairness of GSA’s evaluation and selection process, eliminated bid protests, and halved requests for oral feedback meetings—without causing delays in the procurement process. 

PSC strongly supported GSA Administrator Emily Murphy’s initiative. PSC worked on similar initiatives, including requiring comprehensive debriefings for Department of Defense contracts (Section 818 of the FY18 National Defense Authorization Act) and post-award explanations for certain unsuccessful offerors (Section 874 of the FY20 NDAA).

“GSA and the Congress have worked to improve information sharing with industry and these results highlight that this is a proven and effective concept that should be better utilized by all federal agencies,” Chvotkin continued. “Based on GSA’s newly released data, PSC believes that the government can and should provide comprehensive debriefings to offerors on all federal contracts. We look forward to working with GSA and Congress to continue expanding these information sharing and debriefing requirements.” 

Media Contact:
Pheniece Jones
Director, Media Relations

About PSC:
PSC is the voice of the government technology and professional services industry. PSC’s more than 400 member companies represent small, medium and large businesses that provide federal agencies with services of all kinds, including information technology, engineering, logistics, facilities management, operations and maintenance, consulting, international development, scientific, social, environmental services, and more. Together, the trade association’s members employ hundreds of thousands of Americans in all 50 states. Follow PSC on Twitter @PSCSpeaks. To learn more, visit