PSC Annual Conference COVID-19 Precautions

Mask Guidelines: Vaccinated guests are not required to wear masks. Unvaccinated guests are required to wear masks. Greenbrier staff, regardless of vaccination status, are required to wear masks.

Below are additional guidelines provided by The Greenbrier

Responsibilities of Greenbrier Team Members

• All staff are required to wear masks
• Hand Washing
• COVID-19 Training
• Staying home if they exhibit any symptoms of COVID-19 or have been in contact with anyone who has tested positive.

Responsibilities of Guests

The Greenbrier is eager to welcome guests from around the world but not at the expense of our Team Members’ health or other guests’ health. The Greenbrier asks that you please reschedule your visit if any of the following are true for any member of your party:

• If you are experiencing any symptoms of COVID-19 or running a fever, please take your temperature prior to departing for the resort. Please seek medical attention and contact us to reschedule your visit.
• You have been exposed to someone who has tested positive for COVID-19 in the last 14 days.
• You have a compromised immune system or are considered “high risk.”
• You will not cooperate with the new requirements put in place by health officials and The Greenbrier.

The Greenbrier will ensure that its Team Members are properly instructed and trained to maintain a fully sanitized surrounding for our guests. Surfaces and objects will be sanitized continuously or after each use.

Below are steps you may notice we are taking to make our guests and Team Members as safe as possible:

Overall Guest Services

• Our doors may be propped open to reduce the number of hands touching the handles.
• Guest elevator buttons and handrails will be cleaned continuously.

Greenbrier Front Office and Front Desk

• All guest touchpoints will be sanitized after each transaction including EMV Credit Card Devices, pens and registration countertops.
• Room keys will be sanitized before and after each use.
• Offices, Call Centers, Registration Desks will be deep cleaned and sanitized upon a shift change.

Housekeeping

• The Greenbrier will significantly increase the number of housekeepers cleaning the public spaces of the resort with teams cleaning 24 hours per day.
• The Greenbrier will continue to use cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens.
• The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in counters, bell desks, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, stair handrails, casino cage counters, gaming machines, gaming tables, gym equipment, dining surfaces and seating areas.
• Industry-leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, light switches, temperature control panels, alarm clocks, luggage racks and flooring.
• The frequency of cleaning and sanitizing will also increase in high traffic back of house areas with an emphasis on the Team Member dining rooms, entrances, uniform control rooms, restrooms, loading docks, offices, kitchens and training classrooms.
• Carts, trolleys and equipment to be sanitized at the start and end of each shift.
• Back of house restrooms will be sanitized at least once every four hours.
• Staff is expected to minimize contact with guests while cleaning hotel rooms.
• Extra pillows and blankets stored in the guest room closets will be removed and available upon guest request.
• Robes will be available upon request.

   

Restaurants, Bars, Lounges and In-Room Dining (IRD)

• Host/Hostess Podiums to be sanitized at least once per hour.
• Service stations, service carts, beverage stations, counters, handrails and trays to be sanitized at least once per hour.
• POS terminals to be assigned to a single server where possible and sanitized between each user and before and after each shift. If multiple servers are assigned to a POS terminal, servers will sanitize their hands after each use.
• Dining tables and chairs to be sanitized before and after each use.
• Condiments to be served in single use container.
• Check presenters, votives, pens and all other reusable guest contact items to be either sanitized after each use or single use.
• Menus to be sanitized between each use.
• Food preparation stations to be sanitized at least once per hour.
• Kitchens to be deep cleaned and sanitized at least once per day.
• All straws to be wrapped and given to the guests to open.
• Bar snack service to be suspended.
• Set in-Room Dining food on tables in hallway and notify guest when the table is outside of the guest’s room (plate covers remain) – guests will retrieve their own table.
• Request that guests notify In-Room Dining when finished with their meal and place their trolley in the hallway outside of their room.

Retail Shop Collection

• Cash wraps, phones, workstations, hard surfaces, handles and frequently touched surfaces to be sanitized at least once per hour and upon a shift change.
• Sanitize handles, knobs and stock room surfaces at least once per hour.

Golf Operations

• Golf carts to be sanitized before and after each round.
• Rental clubs to be sanitized before and after each round.
• Locker rooms and foyer area sanitized at least once every four hours.
• Employees to wash hands or sanitize hands after touching any guest equipment including clubs, bags or shoes.
• Addition of inserts into golf hole cups to allow easy removal of balls.
• Caddies to refrain from handling guest tees, markers, scorecards, pencils and other small equipment.
• Sand and seed bottles removed from carts and rakes removed from bunkers.

Activities

• The Team Members that assist our guests with more than 55 activities will be taking extra precautions that are specific to each activity. For information on any specific activity, please contact the concierge department.

Greenbrier Spa and Studio G

All guidelines from the State of West Virginia Board of Barbers and Cosmetologists will be followed.

• All guests will be required to have their temperature taken prior to entering the spa.
• All spa and Studio G, unvaccinated Team Members will be required to wear face coverings and/or face shields and gloves.

Fitness Center

• All unvaccinated Fitness Center Team Members will be required to wear face coverings.
• Machines will be sanitized after each use, and high-touch areas sanitized throughout the day.
  
  

Banquets and Meeting Facilities

• All shared equipment and meeting amenities to be sanitized before and after each use, or be single use if not able to be sanitized.
• All linen, including underlays, to be replaced after each use.
• All food and beverage items to be individually plated or served.
• Coffee and other break items to be attended and served by a server.
• Flatware to be provided as a roll-up.
• Condiments to be served in individual PCs or sanitized individual containers.
• Seating capacities and floor plans to be reviewed on an event-by-event basis to ensure appropriate physical distancing that follows CDC guidelines.
• Individual bottled water will be provided in lieu of water carafes on meeting tables and water stations.
• Modified menus will be created to showcase styles of service and items currently available.
• Sanitize conference room doors, tables, chairs light switch and other equipment after each group use.

The Casino Club

• Guests with face coverings wishing to enter The Casino Club will be requested to briefly lower their face coverings for age and identification purposes in compliance with West Virginia gaming requirements.
• Hand sanitizing stations located on the casino floor.
• Slots to be sanitized at least once every four hours
• Signage will be placed throughout the slot floor to remind guests to sanitize slot machines before use or contact a slot attendant for assistance.
• Supervisors to sanitize table game rails and each chair after each guest leaves a game.
• Dealers to sanitize dice for each new shooter.
• Dealer to sanitize the on/off button when entering a game.
• Dealer to sanitize the exterior of the card shoe when entering a game and the interior of the card shoe when the game goes dead.
• Supervisors to sanitize the outside of shufflers every four hours; inside to be sanitized once per week.
• Roulette wheel head, ball and dolly sanitized when a new dealer enters the game.
• Pit Podiums to be sanitized by Pit Administrator every hour including phones, computers, all hard surfaces and cabinetry.
• Dealer to sanitize the money paddle when arriving at the game.
• Baccarat discard pile and BJ discard holders to be sanitized by supervisor once every four hours.
• Dealer to sanitize toke boxes when entering a game.
• Pit Technicians to sanitize hard surfaces and push carts at the beginning and end of each shift.
• Casino Cage counters to be sanitized at least once per hour.