Member Spotlight: NT Concepts

September 2017

Our largest, most transformative contract supports a body of work with foundational impacts to National Security. 

On award, we found the effort severely understaffed and with significant business process inefficiencies causing production delays. Employees were working excessive overtime, felt undervalued, and morale was low; these conditions had measurable negative impacts on our customer’s mission achievement. We needed to build a better workforce and provide the leadership, culture, training, and tools to succeed – all while executing the work. 

We invested over $75,000 in training to improve leadership skills. We gave employees direct lines of communication to their management chain—all the way to the CEO. We increased staffing by 35%, provided skills training for employees (624 trained in 145 courses), and implemented business process improvement tools and strategies to increase efficiencies and decreasing the need for excessive overtime work. We also improved benefits and professional development to our employees under our Total Rewards Program. 

Working closely with the customer and leveraging our cross-training program, we weathered system shutdowns and a continuing resolution stop work with minimal impacts to our employee base. In the first year of the contract, we removed the process delays in most areas and decreased in the remaining areas.  Our actions moved performance to unprecedented levels – resulting in the customer’s mission success. 
 
About NT Concepts.  NT Concepts delivers advanced geospatial, data analytics, and software solutions, coupled with skillful professional services, to enable mission achievement for our Intelligence, DoD, and Federal customers.  Our approach integrates leading technologies, proven best practices, and deep expertise, yielding innovative solutions to drive operational efficiency and inform critical decision making.  Learn more at www.ntconcepts.com.